- Expecting an email from GCSE Prepper and it hasn’t arrived?
- IT administrator and unsure what is needed to allow our emails through your firewalls?
… this is the page for you!
For Our Users
- Check your ‘Spam/Junk’ folder – they can sometimes land in there. If you find anything – be sure to mark as “Not Spam” and …
- Add us to your Contacts / ‘Safe Senders’ list – Adding
@gcseprepper.co.ukwill let your mail server know you’re expecting mail from us.- If you need to add specific addresses, then add
[email protected]and[email protected].
- If you need to add specific addresses, then add
- Check your filters – Double-check to ensure that emails from our domain / addresses (see above) aren’t being filtered out / automatically filed into folders.
- Check you’ve space – Check your mailbox is not full.
For IT Administrators
GCSE Prepper sends emails via AWS Simple Email Service (SES) – so it’s important that:
- AWS SES IP ranges are added to allow lists for incoming mail. Please follow the instructions on the AWS blog to discover the ranges needed by your firewall.
- Emails from GCSE Prepper staff (if contacting directly) will come via Outlook.
- You can see all approved servers on our SPF record.
Still Stuck?
As with all issues – we’re here to help. Head over to our support page where you can log a support ticket.
If filing a support ticket because you’re having problems receiving email – please provide alternative contact information – such as your phone number – otherwise our reply may not reach you!